At the time of proposal, Broome Signs will provide the customer with a written estimate or quotation via email. The client has to send an official purchase order in reply to the estimate or quotation which binds the client to accept all Broome Signs’ terms and conditions, or alternatively an email acknowledging acceptance of the quotation. No work on a project will commence until either document has been received by Broome Signs. Quotes for signwriting work that includes installation service are subject to a site visit and survey.
Advance payment is required for all orders under £500 ex. VAT or for supply-only orders. For installation orders over this value, a payment of 50% of the total quotation is required in advance, with the remaining balance due on the day of completion. Work will not commence until Broome Signs has received this payment.
In the event that the project is delayed or paused due to the site being unavailable or for any other reason attributable to the client, Broome Signs reserves the right to invoice for the outstanding balance based on the proportion of work completed under the contract, prior to the final completion of the project. Furthermore, Broome Signs reserves the right to suspend or terminate all work activities at any time if the outstanding balance or account remains unpaid within the agreed terms, and work will not resume until full payment is received.
Charges for any additional services over and above the estimated design will be made known to the client. They will become fully payable at the time of project acceptance. Additional expenses may be incurred for any necessary action, including, but not limited to, photography, picture and image searches, digital image processing, logo vectorisation and conversion, or data entry services.
All invoices are deemed to be accepted unless notice is received by Broome Signs via email within 7 days of receipt of the invoice. All invoices are due on receipt unless the client is a credit account holder with a set credit limit and agreed payment terms.
Payments may be made by BACS, online transfer, Credit or Debit Card (Visa, Mastercard). All payment details and terms are outlined at the bottom of every invoice and quotation. No work on a project will commence until either deposit or full payment has been received by Broome Signs.
Approved customers with good credit history can apply for 14, 30, or 45 days payment terms. Credit limit to be assessed individually on a case-by-case basis. Accounts which remain outstanding for 7 or 14 days after the due date will incur a late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the date due until the date of payment.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice. In this instance, the credit account will be placed on hold until the outstanding balance has been paid and the next orders will be processed on a pro-forma basis with upfront payment. Broome Signs shall be entitled to repossess the ownership of goods provided until the amount due has been fully paid. This includes any and all unpaid amounts due for services and products, including, but not limited to, design, installation and maintenance, sub-contractors, photographers, and libraries. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay Broome Signs reasonable legal expenses and third-party collection agency fees in the enforcement of Broome Signs’ Terms and Conditions.
Text should be supplied in electronic format as standard text (.txt), MS Word (.docx), or PDF via email. Images/photos should be supplied in electronic format as PDF, JPG, or TIFF via email unless agreed otherwise. Logos and large-format artworks should be supplied as PDF, AI, or EPS files. Images must be of a quality suitable for use without any subsequent image processing. Broome Signs will not be responsible for any image quality which the customers later deem to be unacceptable. Broome Signs will not be responsible for the quality of any images scanned from printed materials if the customer requested.
Any design, concept, idea, copywriting, or project designed for Broome Signs’ customer is licensed for use by the client on a one-time-only basis and may not be modified, re-distributed, or re-used in any way or form without the written consent of Broome Signs and/or any of its relevant sub-contractors. All design work – where there is a risk that another party may make a claim – should be registered by the client with the appropriate authorities prior to publishing or first use, or searches and legal advice sought as to its use. Broome Signs will not be responsible for any and all damages resulting from such claims.
A digital proof for approval will be provided before sending every job to production, to which the customer can introduce changes or alterations prior to the final sign-off. The customer might not receive such proof if the previous order is being repeated without any changes introduced to the artwork. Broome Signs includes 15 minutes of design time free of charge per order with up to three artwork revisions. Any further changes to the design would incur an additional artwork charge. Any indication of a design project’s duration given by Broome Signs is to be considered by the customer to be an estimation, and Broome Signs cannot be held responsible for any project over-runs, whatever the cause. The estimated duration of the proofing and artworking process should be deemed to be from the date confirmed in writing by Broome Signs.
The customer also agrees to allow Broome Signs to place all designs on Broome Signs' own website and social media for demonstration purposes and to use any designs in its own publicity unless agreed otherwise.
A digital proof for approval will be provided before sending every job to production, to which the customer can introduce changes or alterations prior to the final sign-off. The customer might not receive such proof if the previous order is being repeated without any changes introduced to the artwork. Broome Signs includes 15 minutes of design time free of charge per order with up to three artwork revisions. Any further changes to the design would incur an additional artwork charge. Any indication of a design project’s duration given by Broome Signs is to be considered by the customer to be an estimation, and Broome Signs cannot be held responsible for any project over-runs, whatever the cause. The estimated duration of the proofing and artworking process should be deemed to be from the date confirmed in writing by Broome Signs.
Broome Signs considers the order completed upon the successful installation or delivery. All pick-up orders are considered to be completed once even if the job has not been collected by the client. All estimated installation and delivery dates are estimated only, and Broome Signs cannot be held liable for any delays caused by faulty materials, equipment breakdown, or other factors outside Broome Signs' control.
Broome Signs guarantees that all goods and services are free of any faults at the time of delivery. All products provided by Broome Signs have a 1-year manufacturer's warranty. Broome Signs will not be held responsible for any and all damages resulting from products not being correctly installed by a third party or not being used according to their intended purpose.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Broome Signs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
The placement of an order for any products or services provided by Broome Signs constitutes acceptance of the above, obliges the client to fully comply with all the Terms and Conditions, and forms a Contract for Business between the customer and Broome Signs Limited.
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